Shipping Policy
Overview At Lucyle Belle we do everything we can to ensure your order arrives safely and efficiently. Our shipping process is designed to be transparent and reliable for all our customers across Australia.
1. Shipping Destinations & Costs
We deliver exclusively to addresses within Australia.
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Standard Shipping (Australia): FREE (A$0.00) on all orders. No hidden handling fees or surcharges apply.
2. Shipping Partners
To provide the best local service, we work with trusted Australian carriers:
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Primary Carriers: Australia Post, StarTrack and Aramex.
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All orders are dispatched via insured, tracked services.
3. Processing & Delivery Times
Our delivery schedule is defined as follows:
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Order Cut-off: 5:00 PM (AEST – Australian Eastern Standard Time).
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Handling Time: 1 – 2 business days (Monday to Friday).
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Transit Time: 2 – 6 business days (Monday to Friday).
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Estimated Total Delivery Time: 3 – 8 business days.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your unique tracking number. Please allow 24–48 hours for the tracking information to be updated after receiving your tracking code.
5. Missing or Lost Items
If your tracking shows "delivered" but you have not received your parcel:
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Check the delivery address provided in your order.
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Ask neighbours or check safe drop locations on your property.
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Contact us immediately at info@lucylebelle.com. We will open an investigation with the carrier.
6. Taxes & Duties
All prices on our website are inclusive of applicable GST (Goods and Services Tax). Customers are not required to pay any additional import duties or customs fees upon delivery.
Business Information:
Trading Name: Lucyle Belle
Legal Entity: LIBERTY VERTEX LTD (Company Number: 17181329)
Business Address: Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN
Email: info@lucylebelle.com
Phone: +61 468147341