FAQ – Frequently Asked Questions

Got questions? We've got answers. At Lucyle Belle we want to make your shopping experience as smooth as possible. Here you'll find answers to our most frequently asked questions.

1. Shipping & Delivery

Which countries do you deliver to? Currently, Lucyle Belle delivers exclusively to addresses within Australia.

How much does shipping cost? Standard shipping is FREE (A$0.00) on all orders within Australia. There are no hidden fees.

How long will it take to receive my order?

  • Handling Time: 1 – 2 business days (Mon–Fri).

  • Transit Time: 2 – 6 business days (Mon–Fri).

  • Total Delivery Time: 3 – 8 business days.

Where will my order be shipped from? Lucyle Belle is an international brand operated by LIBERTY VERTEX LTD. We use a global logistics network to bring you the best prices and trends delivered straight to your door in Australia.

2. Returns & Refunds

What is your return period? We offer an industry-leading 90-day return guarantee. You have three full months from the date of receipt to decide whether the product is right for you.

Are there any return shipping fees? No. Return shipping is FREE for customers in Australia. We will provide you with a prepaid return label. No restocking fees apply.

How will I receive my refund? Once we have inspected your return, the refund will be automatically issued to your original payment method. This typically takes 5 to 7 business days.

3. Payments & Taxes

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and other local payment methods displayed at checkout.

Do I need to pay customs duties or additional taxes? No. All prices on our website are inclusive of GST (Goods and Services Tax). As LIBERTY VERTEX LTD manages the import process in full, no additional costs will be charged at your door.

4. Orders & Support

How can I track my order? Once your parcel has been dispatched, you will receive an email with a tracking number. You can check the status of your delivery at any time on our "Track Your Order" page.

How do I contact customer service? You can reach us at any time by email at info@lucylebelle.com or by phone on +61 468147341. Our team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

Business Information:

Lucyle Belle is a trading name of LIBERTY VERTEX LTD. Address: Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN Company Number: 17181329 Email: info@lucylebelle.com Phone: +61 468147341